Businesses are working to become more efficient and customer focused as they search for additional ways to be profitable.  

According to the US Bureau of Labor Statistics (BLS), a wrong hire costs companies about 30% of their first year's salary.  Tony Hsieh, the CEO of Zappos, noted his company lost over $100 million on bad hires.  About 65% of employees are not engaged - not enthusiastic about and committed to their work and workplace, according to recent Gallup studies.  And, it says the manager or team leader accounts for 70% of the variance in team engagement.    

Engaged workplaces: (Median percent differences between top-quartile and bottom-quartile units were)

• 23% are more profitable 
• 81% have lower absenteeism 
• 41% have higher quality
• 28% are lower in theft 

Conclusion - bad hires cause disengaged workplaces and disengaged workplaces are extremely costly.  

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